Last updated: May 23, 2026
Complete Guide respects your privacy. This policy explains the information we collect, how we use it, and the choices you have when using our website, client portal, guide packs, and related services.
Information we collect
We may collect information you provide directly, including your name, email address, account details, login details, guide requests, support messages, and purchase-related information.
We may also collect basic technical information such as browser type, device information, IP address, pages visited, timestamps, and security logs. This helps us keep the service reliable and protect accounts from misuse.
How we use information
We use information to:
- Create and manage client accounts
- Provide access to purchased guide packs
- Process purchases, subscriptions, billing records, and receipts
- Respond to support requests and guide requests
- Improve our guides, website, and client experience
- Detect fraud, abuse, security issues, or unauthorized access
- Meet legal, tax, accounting, or compliance obligations
Google login
If you choose to sign in with Google, we use the information Google provides, such as your verified email address and profile name, to create or access your Complete Guide client account. We do not receive your Google password.
Payments
Payment information may be handled by third-party payment providers. Complete Guide stores purchase and billing records needed to provide access and support, but we do not intentionally store full payment card details.
Cookies and sessions
We use cookies or session storage to keep you signed in, remember account state, and protect authentication flows. Some cookies are necessary for the site and client portal to work properly.
Sharing information
We do not sell personal information. We may share information with trusted service providers when needed to operate the site, process payments, host files, provide support, protect the service, or comply with legal requirements.
Data retention
We keep information for as long as needed to provide services, maintain purchase access, resolve disputes, comply with legal obligations, and protect the business. Some records may be retained after account inactivity when required for accounting, legal, or security reasons.
Your choices
You may contact us to request access, correction, or deletion of your personal information. Some information may need to be retained where required by law, billing records, security logs, or legitimate business needs.
Security
We use reasonable technical and organizational measures to protect client information. No online service can guarantee perfect security, but we work to reduce risk and respond to issues responsibly.
Changes
We may update this policy as our services evolve. When we make meaningful changes, we will update the date on this page.
Contact
For privacy questions, account requests, or data concerns, contact Complete Guide through the request or support channels available on the site.